We understand how difficult it can be for veterans to access the benefits and services they’ve earned. With a complex array of resources and miles of red tape, it’s easy to get confused and feel lost. At VRC, our case managers are in many ways the cornerstone of what we do. A case manager is the veteran’s main point of contact at VRC. When veterans have a problem or they’re facing an obstacle in their life, a case manager is there to help them put all the information on the table and plot a course to help them achieve their goals by connecting them to the right resources to help them live healthy lives.
All veterans meet with a VRC case manager upon arrival to perform an initial assessment. Based on this assessment, the case manager works in collaboration with the veteran to devise a service plan addressing identified needs and objectives. Each veteran has a personalized service plan outlining barriers and goals related to substance abuse, mental health, medical needs, finances, education, employment, and housing. The case manager meets with the veteran on a regular basis to monitor progress. In addition to scheduled meetings, case managers are always available to provide additional support or assistance. Case management is an interactive process that provides veterans with support and services essential to effective treatment. The goal of case management is to help veterans develop the skills necessary to achieve and maintain independence.